Flow & Function Organizing Company ("Flow & Function," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit flowandfunctionorganizing.com, any landing page we operate, or otherwise interact with our services (collectively, the "Site").
By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
Information You Provide
We collect personal information you voluntarily submit, including when you complete a consultation request form, contact us by email or phone, or engage our services. This may include:
- ·First and last name
- ·Email address
- ·Telephone number
- ·Current and destination addresses
- ·Anticipated move date and details about your home and move
- ·Billing information and payment details, collected and processed by our third-party payment processor
- ·Any other information you choose to provide in a message or during a consultation
Information Collected Automatically
When you visit the Site, certain information is collected automatically, including your IP address, browser type and version, device type, operating system, referring website, pages viewed, links clicked, and the dates and times of your visits. This information is used to operate and improve the Site and to measure the performance of our advertising.
Information From Third Parties
We may receive information about you from advertising platforms, analytics providers, scheduling tools, and referral partners, consistent with those providers' own privacy policies.
2. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, understand how it is used, and deliver and measure advertising.
Advertising and Analytics Partners
We work with the following third-party services, which may set cookies or collect information about your activity on the Site:
- ·Meta Pixel (Meta Platforms, Inc.) — used to measure the effectiveness of our advertising on Facebook and Instagram and to show you relevant ads on those platforms.
- ·Google Ads and Google Analytics (Google LLC) — used to measure Site traffic, understand visitor behavior, and deliver and measure advertising across Google properties.
- ·HoneyBook (HoneyBook, Inc.) — the client management platform we use to collect consultation requests, schedule calls, send proposals and contracts, and process payments. HoneyBook sets cookies through the forms and scheduling tools embedded on our Site in order to operate those features, retain your progress within a form, and associate your submission with your inquiry.
These providers may combine information collected on our Site with information they hold about you from other sources. Their use of your information is governed by their own privacy policies.
Your Choices
Most browsers allow you to refuse or delete cookies through their settings. You may also opt out of interest-based advertising through the following resources:
- ·Meta ad preferences: facebook.com/adpreferences
- ·Google ad settings: adssettings.google.com
- ·Digital Advertising Alliance: optout.aboutads.info
- ·Network Advertising Initiative: optout.networkadvertising.org
Declining cookies may limit some features of the Site. We do not currently respond to browser "Do Not Track" signals.
3. How We Use Your Information
We use the information we collect to:
- ·Respond to your inquiry and schedule your consultation
- ·Prepare proposals and estimates and deliver our services
- ·Process payments and maintain records of transactions
- ·Communicate with you about your project, including scheduling and coordination
- ·Send marketing and promotional communications, where you have not opted out
- ·Operate, maintain, secure, and improve the Site
- ·Measure and improve the performance of our advertising
- ·Comply with legal obligations and enforce our agreements
4. Email and Text Message Communications
We may contact you by email regarding your inquiry, your project, announcements, promotions, or surveys. We may receive a notification when you open an email from us or click a link within it. You may opt out of marketing emails at any time using the unsubscribe link in the email. We may still send you transactional messages relating to an active project.
If you provide a telephone number and consent to text messaging, we may contact you by SMS regarding your inquiry, scheduling, or project coordination. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP, and you may request help by replying HELP. Consent to receive text messages is not a condition of purchasing any service.
5. How We Share Information
We do not sell, rent, or lease your personal information.
We may share your information with:
- ·Service providers who support our business, including payment processors, scheduling and CRM platforms, email providers, hosting providers, and analytics and advertising partners. These providers are permitted to use your information only to perform services for us.
- ·Trusted vendors and partners engaged in connection with your project, such as moving companies, when necessary to coordinate your move. We share only what is necessary for that coordination.
- ·Our team members and independent contractors who work on your project.
- ·Legal and safety recipients, where we believe in good faith that disclosure is necessary to comply with law or legal process, to protect our rights or property, or to protect the safety of any person.
- ·A successor entity, in connection with a merger, acquisition, financing, or sale of all or part of our business.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain business and financial records, resolve disputes, and comply with legal obligations. We do not delete information on a fixed schedule. You may request deletion of your information at any time, as described in Section 8, and we will honor that request except where we are required by law to keep certain records.
7. Security and Storage
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure, including encryption in transit through SSL/TLS. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Where Your Information Is Stored
Information you submit through our forms is stored on the third-party platforms we use to operate our business, including our client management system, our email provider, and our payment processor. These providers maintain their own security measures and are contractually limited to using your information only to provide services to us. Information is stored on servers located in the United States. We do not maintain a separate database of client information outside of these platforms.
8. Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to the information we hold about you, the right to request correction or deletion, the right to opt out of targeted advertising, and the right not to be discriminated against for exercising these rights.
To submit a request, contact us at hello@flowandfunctionorganizing.com. We will verify your identity before responding. We may be unable to fulfill a deletion request where the information is necessary to complete a transaction, provide a service you requested, detect security incidents or fraud, comply with a legal obligation, or otherwise use the information internally in a lawful manner compatible with the context in which you provided it.
9. Third-Party Links
The Site may contain links to websites we do not operate. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.
10. Children's Privacy
The Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where the changes are significant, provide a more prominent notice. Your continued use of the Site after any change constitutes your acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: